HCAHPS Patient Satisfaction rates Employers and Nurse Staff alike

The HCAHPS* survey is valuable to healthcare employers and nurse staff alike that engage improvement in eight key performance areas.
HCAHPS Patient Satisfaction

The HCAHPS* survey is valuable to healthcare employers and nurse staff alike; it allows hospitals to compare patient experiences geographically (using a hospital’s own data), and to engage improvement in eight key performance areas:

  • Communication with doctors
  • Communication with nurse staff
  • Responsiveness of hospital staff
  • Pain management
  • Communication about medicines
  • Discharge information
  • Cleanliness of hospital
  • Quietness of hospital environment

Patients ranked communication with nurse staff highest in hospitals in Louisiana, South Dakota, North Carolina, Vermont and Mississippi and lowest in hospitals in California, Nevada, Washington D.C. and Hawaii, based on the HCAHPS survey national average. The complete results of the 2009 HCAHPS patient satisfaction survey can be found online at the official HCAHPS website.

While communication with nurses and doctors – along with responsiveness of hospital staff and hospital cleanliness – fared well overall in the patient satisfaction survey, patient opinions were markedly lower in areas of communications about medicines, discharge and hospital quietness.

The HCAHPS survey, formally endorsed by the National Quality Forum in 2005, embraces three main objectives. First, to identify what consumers feel is most important or lacking in the patient care experience; second, to inspire healthcare employers and nurse staff to continually improve quality of care and lastly, to enhance accountability in health care through public reporting and transparency.

With the exception of doctor communications, pain management and quiet hospital categories, all areas of patient satisfaction in the HCAHPS survey improved or remained the same in 2009 than in 2008 for hospitals ranked highest (95th percentile).

To learn more about high paying jobs for nurse staff in top ranked hospitals across the U.S., or how American Traveler can assist your organization’s hospital staffing needs, call 1-800-884-8788. Nurse staff employees who are interested in top travel nursing jobs can also apply online.

*Hospital Consumer Assessment of Healthcare Providers and Systems

Monday October 18, 2010

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